Hukgear.com RETURN POLICY
Hukgear.com stands behind the quality of everything we sell and hope you’re happy with our products. If you’re unsatisfied for any reason, please return your merchandise. Merchandise must be purchased at Hukgear.com to qualify for returns. All returns are accepted within 60 days of purchase. In order to receive a refund you must have proof of original purchase.
Return Item(s) for a Refund
If you purchased an item at Hukgear.com and want to return it for a full refund, please call our customer service number 1-800.226.7956 or email firstname.lastname@example.org. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement. Returns are generally processed within 5-7 business days of receipt.
How to Send Us Your Return
After you have contacted customer service and received a return authorization form, you will need to print the form. This form will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us. Hukgear.com cannot guarantee delivery of your package if using USPS.
What If I Don’t Have My Order Number?
If you don’t have your order number or you received the item as a gift, please contact Customer Service at 800.226.7956 during regular business hours of 9:00 am to 6:00 pm EST, so we can help you to get the required information. This information can also be obtained by going to Hukgear.com and logging into your account and go to your order history.
When Will I Get Credit for My Return?
Received returns are generally processed within 5 to 7 business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
If you need to exchange an item please call Customer Service at 800.226.7956 to request an exchange. Then you will need to ship your exchange along with the packing slip. Once we have received your item we will ship the new item right away. Once your item(s) are received it generally takes 5 to 7 business days to process the exchange.