CUSTOMER EXPERIENCE SPECIALIST

Marolina Outdoor, home of Huk Performance Fishing and Nomad Outdoor, is looking for a superstar to join our team for the Holidays.

The Customer Experience Specialist is responsible for assisting the customer experience team with all customer needs including; customer inquiries, web order support, order placement, order tracking and website updates.



This is a temporary position beginning immediately through January 2021.



ESSENTIAL DUTIES & RESPONSIBILITIES

Β· Provide superior customer service by answering customer emails, phone calls, and live chat. Ensure questions, concerns, and issues are quickly resolved and handled to the customer's satisfaction.

Β· Manage post-sale customer feedback received on eCommerce site. Monitor buyer feedback resolve negative experiences by contacting the customer to make the situation right, and post responses as appropriate.

Β· Manage eCommerce portal to ensure incoming orders are quickly assigned to fulfillment centers and are shipped within required timeframes.

Β· Facilitate customer returns in a centralized return center to receive returned product into inventory, immediately refund customer payment, and ensure seller portal is updated to reflect return status.

Β· Assess inventory levels and ability to fill current and future orders.

Β· Support administrative activities related to fulfillment center operations.

Β· Support the website shopping experience by assisting with modifications on the site platform.

Β· Observe and report customer trends



MINIMUM QUALIFICATIONS

Β· 3-5 years experience in customer service

Β· Excellent verbal and written communication skills

Β· Ability to provide superior customer service

Β· Experience with A2000, NetSuite or similar ERP system preferred.

Β· Must be a self-starter who can identify customers’ needs and devise solutions independently as well as in a team setting.

Β· Must be highly organized, attentive to detail, and have strong prioritization/time management skills.

Β· Must have the ability to multi task in an extremely fast paced environment.

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PLEASE EMAILΒ CUSTOMERSERVICE@MAROLINA.COMΒ YOURΒ RESUME, EMAIL ADDRESS AND PHONE NUMBERΒ FOR CONSIDERATION. EOE.

Experience:

  • customer service: 3 years (Required)
  • apparel : 3 years (Preferred)
  • Microsoft Suite: 3 years (Preferred)

Education:

  • High school or equivalent (Required)

Work Location:

  • Charleston, SC

Communication method(s) used:

    • Email
    • Phone
    • Chat

Company's website:

      • www.marolina.com www.hukgear.com www.nomadoutdoor.com

Work Remotely:

    • Temporarily due to COVID-19 but must be local to the Charleston, SC area

PLEASE EMAILΒ CUSTOMERSERVICE@MAROLINA.COMΒ YOURΒ RESUME, EMAIL ADDRESS AND PHONE NUMBERΒ FOR CONSIDERATION. EOE.