CUSTOMER EXPERIENCE SPECIALIST
Marolina Outdoor, home of Huk Performance Fishing and Nomad Outdoor, is looking for a superstar to join our team for the Holidays.
The Customer Experience Specialist is responsible for assisting the customer experience team with all customer needs including; customer inquiries, web order support, order placement, order tracking and website updates.
This is a temporary position beginning immediately through January 2021.
ESSENTIAL DUTIES & RESPONSIBILITIES
· Provide superior customer service by answering customer emails, phone calls, and live chat. Ensure questions, concerns, and issues are quickly resolved and handled to the customer's satisfaction.
· Manage post-sale customer feedback received on eCommerce site. Monitor buyer feedback resolve negative experiences by contacting the customer to make the situation right, and post responses as appropriate.
· Manage eCommerce portal to ensure incoming orders are quickly assigned to fulfillment centers and are shipped within required timeframes.
· Facilitate customer returns in a centralized return center to receive returned product into inventory, immediately refund customer payment, and ensure seller portal is updated to reflect return status.
· Assess inventory levels and ability to fill current and future orders.
· Support administrative activities related to fulfillment center operations.
· Support the website shopping experience by assisting with modifications on the site platform.
· Observe and report customer trends
· 3-5 years experience in customer service
· Excellent verbal and written communication skills
· Ability to provide superior customer service
· Experience with A2000, NetSuite or similar ERP system preferred.
· Must be a self-starter who can identify customers’ needs and devise solutions independently as well as in a team setting.
· Must be highly organized, attentive to detail, and have strong prioritization/time management skills.
· Must have the ability to multi task in an extremely fast paced environment.
PLEASE EMAIL CUSTOMERSERVICE@MAROLINA.COM YOUR RESUME, EMAIL ADDRESS AND PHONE NUMBER FOR CONSIDERATION. EOE.
- customer service: 3 years (Required)
- apparel : 3 years (Preferred)
- Microsoft Suite: 3 years (Preferred)
- High school or equivalent (Required)
- Charleston, SC
Communication method(s) used:
- www.marolina.com www.hukgear.com www.nomadoutdoor.com
- Temporarily due to COVID-19 but must be local to the Charleston, SC area